A modern hotel room with a blue-themed bed, sky mural, circular lights, a sofa and ottoman, round table with a notebook, and wall masks near the doorway.

FREQUENTLY ASKED QUESTIONS

  • What is the Guest Amenity Fee?

    A $37 USD (plus tax) mandatory Guest Amenity Fee per room, per night, includes:

  • Daily White Rabbit Sky Lounge drink
  • Priority White Rabbit Sky Lounge entrance
  • Complimentary house car use
  • $10 gift shop credit
  • $15 in-room spa treatment credit
  • 24-hour on-site gym
  • Wi-Fi
  • Complimentary business printing
  • 2 bottles of water

What is the cancellation policy?

Reservations must be cancelled by 3:00 PM, 48 hours before arrival, to avoid a charge of one night's room and tax fees.

For reservations made through third-party sellers such as Expedia and Booking.com, please get in touch with your respective provider directly for details regarding their policies.

What time is check-in and check-out at The Valorian Hotel?

Check-in time is 3:00 PM. Check-out time is 12:00 PM. Early check-in is by request only and not guaranteed. A valid credit card is required at check-in. In addition to room and tax, an additional $200 USD per night will be held on your credit card to guarantee any incidental charges. Late check-out may be requested through the front desk and is often at an additional charge if available. Guests must be at least 21 years old to check into the hotel, minors are permitted to check-in with a written or electronic form from a parent, guardian or responsible adult assuming liability for charges, obligations, injuries and/or damages relating to the minor’s stay.

What are the parking options?

Valet parking will be available for $75 per night. Valet parking with EV Charging is $85 per night. 

The hotel is located on Sunset Blvd, roughly 0.1 mile east of La Cienega Blvd. You will find the entrance to the drive located just before the historical Monument Doors.

Does The Valorian Hotel allow pets?

Pets are welcomed guests at The Valorian. A waiver must be signed upon arrival, and a $125 non-refundable deposit is required. No pets are allowed in any areas serving food and beverage or by the pool. Pets may not be left unattended in the guest rooms.

Does The Valorian require a deposit & guarantee?

A credit card is required at the time of booking to guarantee the room. Specials, packages, and prepaid reservations may require an actual deposit depending on the time of booking and will be stated during the booking process. Direct billing accounts must be requested and set up through the Property Accounting Office for approval. Please note: A valid credit card is required at check-in. In addition to room and tax an additional $200 USD per night will be held on your credit card to guarantee any incidental charges.

What property amenities are available at The Valorian Hotel?

  • On-site restaurants & bar (Casa Madera, White Rabbit Sky Lounge, and Cafecito) 
  • 24/7 fitness center
  • Business center
  • Pet-friendly rooms
  • Digital key
  • Complimentary Wi-Fi
  • Outdoor pool
  • Valet parking
  • Town car usage (within 2-mile radius for drop-off)
  • Gift shop
  • EV charging

How far is the hotel from the airport?

The Valorian Hotel is 10 miles from the Hollywood Burbank Airport (BUR) and 13 miles from Los Angeles International Airport (LAX). 

Do you offer transportation?

The Valorian Hotel does not have an airport shuttle but does offer complimentary house car drop-off services within a 2-mile radius of the hotel. 

Is there an airport shuttle to The Valorian? 

No, there is no shuttle service. We recommend renting a car or using a rideshare service such as Lyft, Uber or Waymo.

Is there a gym at the hotel?

Yes, The Valorian has a 24/7 fitness center on-site.

Does The Valorian Hotel have a pool and a hot tub? 

Yes, The Valorian Hotel has an outdoor pool, but we do not have a hot tub. 

Are accessible rooms and suites available?

Yes, The Valorian has accessible guest rooms and suites. 

What restaurants and dining options are on the property? 

The Valorian Hotel has White Rabbit Sky Lounge, Casa Madera, and Cafecito on-site. More information about dining hours and menus can be found on the Dine & Drinks page of our website. 

Does The Valorian offer room service? 

Yes, in-room dining is available daily; more information can be found on the Dine & Drinks page. 

Are there safes in the rooms? 

Yes, each room is equipped with a safe. 

Does The Valorian have a spa? 

While there is no spa on-site, guests can book in-room spa services through the Soothe app. The daily mandatory guest amenity fee includes a $15 per night credit as well. 

How do I redeem prepaid bookings & gift certificates?

Gift certificates are available through the hotels individually. Prepaid bookings require a credit card authorization form to be completed and faxed to the hotel. This form is available by calling the hotel directly. Such submissions are subject to our Privacy Policy.

Can I book a private event space? 

The Valorian offers a variety of event spaces for your needs. Visit our Meetings & Events page for more information and to inquire. 

Can I ship something to The Valorian Hotel?

Package handling charges apply to all incoming and outgoing letters and packages.

  • 0-1 lb letter $4.00
  • 2-15 lbs $7.00
  • 16-30 lbs $10.00
  • 31-50 lbs $14.00
  • 51-80 lbs $28.00
  • 81-100 lbs $42.00
  • 101-150 lbs $56.00

Over 150 lbs, round up to the nearest 100 lbs and calculate at $56.00 per 100 lbs. Example 151=200 lbs and the handling charge is $112.00. Pallet delivery is subject to a $75.00 pallet service fee. FedEx, UPS, USPS deadline for all outgoing shipments is 2:00 PM Monday through Friday, 11:00 AM Saturday.

*Due to limited storage space, shipments may NOT arrive any earlier than three (3) days before arrival.

**Stored packages must be picked up within 48 hours and are subject to a $15.00 per day storage fee.

Please note: All pricing is subject to change.

Package delivery and drop-off hours: Monday through Saturday: 8:00 AM to 8:00 PM.

Does The Valorian Hotel have smoking rooms?

The Valorian is a non-smoking property. Smoking is permitted in front of the building, as per LA code, 20 feet away from any entrance. Smoking is permitted in designated areas outside. There is a $800 fine for violation of the smoking policy.

What are the taxes & assessments?

Rates are subject to Occupancy tax 12.5%, CA Assessment fee .195%, West Hollywood Assessment Fee 3% and Worker Protection Ordinance Fee of $11.09 per night.

What if I am a tax-exempt guest?

All Tax-Exempt Guests must bring an Individual Tax-Exempt form from their organization and present it upon checking in.

What sustainability measures & community initiatives are practiced by The Valorian Hotel?

Water Management

  • Certified Green Seal laundry service (Patriot)
    • Green Seal® is a global nonprofit organization that pioneered the ecolabeling movement with a mission to transform the economy for a healthier, greener world. For 30 years, Green Seal’s rigorous standards for health, sustainability and product performance have driven permanent shifts in the marketplace, empowering better purchasing decisions and rewarding industry innovators. With thousands of certified products, services and spaces from the world’s leading companies, the Green Seal certification mark is a universal symbol that a product or service meets the highest benchmark of health and environmental leadership.
  • Optimization of filter backwash to reduce energy and water use.
  • Low-flow aerators are placed in all guest room showers, toilets and wet bars, and also placed in restaurant kitchen sinks.
  • Housekeeping practices “Green Days” on Mondays, Wednesdays and Fridays; linen is not changed in the guest rooms unless it is requested by the guest. Otherwise, linens are changed every three days.

Energy Efficiency

  • Every room equipped with Verdant energy management thermostats with intelligent occupancy sensors to reduce HVAC energy usage.
  • Halogen spots replaced by LED-spots.
  • Connection of LED spots by zones to presence sensors with an automatic switch-off.
  • Installation and replacement of pumps by VSD-controlled pumps.
  • Reduction of electricity consumption by demand-optimized pump operation and higher pump efficiency.
  • Energy-efficient LED bulbs are used in food and beverage outlets, offices and guest rooms.
  • New double-paned guest room windows and balcony doors are found in all guest rooms.
  • Five EV chargers installed on site.

Recycling Program

  • We are committed to removing all single-use plastics from the hotel.
  • All glass, plastic, paper (including newspaper and cardboard) and aluminum are recycled from all outlets, offices and guest rooms.
  • Printed recycled cards are placed in all rooms informing guests that towels hung back on racks will not be replaced, and newspapers and magazines placed next to the waste bin will be recycled.
  • Toilet paper and paper towels are made of recycled paper.
  • All batteries from guestroom remotes and other electronics are recycled.
  • All e-waste is recycled.

Community

  • The Valorian hosts various events in support of animal shelters and at-risk youths.
  • For the enjoyment of the guests and to support local artists, art exhibits are featured throughout the year in the Magic Box, located in the lobby.